Shipping policy

At Aurelian Scents, we aim to deliver your fragrances quickly, safely, and reliably. Please review our shipping policy below for full details.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking information.

During peak periods (such as holidays or promotions), processing times may be slightly longer.

Shipping Times & Rates

United Kingdom

Standard Shipping: 2–4 business days
Express Shipping: 1–2 business days

International Shipping

Europe: 5–10 business days
Rest of World: 7–14 business days

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free Shipping

We offer free standard shipping on orders over £50 (UK only).

Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

Delays

While we strive to meet all delivery estimates, delays may occur due to:

Courier issues
Customs processing (for international orders)
High demand periods

Aurelian Scents is not responsible for delays once the package has been handed to the courier.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and vary by country.

Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us at [your email here] within 7 days of delivery. We will work with the courier to resolve the issue as quickly as possible.